Customer Support

Login problems?
If you have recently experienced problems logging to U-Net, please read the information on the new Cisco servers.

General support

Where do I go for support?

• If your question is Amiga-specific then send mail to support@wirenet.co.uk
• If your question is of a more general nature, such as a service or modem problem, then send mail to support@u-net.com
• For an open discussion of an Amiga related matter, see the newsgroup u-net.support.amiga
• For an open discussion of a general matter, see the newsgroup u-net.support
• If you are totally unable to get online then call either
  
  • Wirenet support: 01925 496482
  • U-Net support: 01925 484451

Where do I find recent status information?

• The U-Net Status web page provides up to date information
• The same information is available via the "finger" command by typing finger status@status.u-net.net in a shell.
  
• To see this information whenever it is updated, download this script and run it when you connect. If you are using Dashboard, call it from User-Postconnect.

How do I use multiple email addresses?

There is nothing to do to set up extra email addresses, simply use them as you wish. The exact details of setting up filters within your email program vary with each program. With Thor the procedure is to run CfgSortMail.thor and set up a trigger for each address, sorting the mail for each user into a separate conference. You can then set the outgoing mail address for each conference if you wish.

Why do my mail downloads keep stopping on a particular piece of mail, and what can I do about it?

This is usually caused by a badly created email, almost always junk mail. The only current solution is to access your mailbox directly by telnet and delete the offending item manually.

Software

What are the latest versions of the software?

AWeb:The latest version of AWeb is 3.1

The AWeb 3.1 upgrade was released on 15th January. You can download the upgrade from the Amitrix web site as an lha archive (680K), but for faster downloads there is a local copy available in LZX format (548K)

New inline GIF, JPEG and PNG image decoders have just been released for AWeb 3.1. Download the GIF (14K), JPEG (36K) and PNG (38K) updates and run the installers. These will install the decoders and allow you to configure the various options.

You must have AWeb 3.0 or 3.0b installed before you can install the 3.1 upgrade or the inline decoders. AWeb 3.0 is available from Blittersoft Tel: 01908 261466 email: sales@blittersoft.com

You can download a demo version of AWeb 3.1 (443K) from here.
To use this with the Wirenet package, run the AWeb installer and select AmiTCP: as the directory to install in. This will create a directory called AWeb31DEMO. Rename your old AWeb directory to AWeb.old and then rename the new one to AWeb

The WWW button on dashboard will now start the new demo. You may then delete your AWeb.old directory, after first copying your hotlist to the new directory, plus any arexx scripts you may have installed.
To use the full version of AWeb 3.1 the procedure is simlar, except you will also need to rename AWeb itself, since the program is called AWeb-II there.
Be sure you always use the latest version of ClassAct.

THOR: The latest version of Thor is 2.5a, to upgrade you first need to install Thor 2.5, you need these four files

thor25_main.lha	(1186K)	The main archive
thor25_inet.lha	(111K)	The Internet functions
thor25_arexx.lha	(140K)	Updated arexx scripts
thor25upd.lha	(359K)	2.5 -> 2.5a patch
Unpack the first and run UpdateThor. This will install Thor 2.5 The installer will ask you for the inet and arexx archives and unpack them as required. For internet access you don't need the BBS modules, so answer no to this question during installation. Once you have installed 2.5, unpack thor25upd.lha and run PatchThor, this will update some files to the latest versions.
Important: If you are currently using the 2.5 pre-release, you have to install the full 2.5 before the 2.5a patch will work.

AmiFTP: The latest version of AmiFTP is 1.843

To update, download the new version and run the included installer.

ClassAct: The latest ClassAct release is dated 20-Nov-97.

It is important to always use the most recent classes, as all of the above programs rely on ClassAct to a greater or lesser extent. Download the archive (175K) and run the included installer, it won't overwrite any files unless they are out of date and need updating.

Wirenet: Wirenet.Guide

The latest Wirenet.guide is dated 25-Jul-97. The main difference is the addition of some technical information and addresses.

How do I find out more about using Thor?

Read Thor.guide in the Thor/docs directory of your Internet installation and look at the Thor FAQ

My Thor database is taking up more and more disk space

Whatever you do, do not delete or edit any files in BBS0. Instead select Pack/Purge from the General menu in Thor. This will delete all messages older than the configured expiry time. It is set to seven days by default, except for mail which is set for no expiry. You can set these in the Global, System and Conference configurations.

How do I use Miami instead of AmiTCP?

1. Create a Miami directory inside your Internet directory and install your Miami files in there.
2. Download one of these two config files (press shift when clicking on the link) and use the Import From Distribution menu item to import it.
   
   • If your access telephone number ends in "1" download the settings for a static account
   • If your access telephone number ends in "2" download the settings for a dynamic account
3. If you have a static account, enter your IP address on the Interface page
4. Enter your Login ID (hostname) and password on the Dialer page
5. Enter your full nodename, i.e. hostname.u-net.com on the TCP/IP page
6. Save the settings and click on Online to check the settings
7. Type "setenv Wirenet/UseMiami 1" in a shell, followed by "copy ENV:Wirenet/#? ENVARC:Wirenet"
8. Go into MUI Settings in Miami and on the System page, select On Startup and Show Icon in the Iconification group

Home pages & WWW

How do I use U-Net's new proxy server with my Amiga browser?

Full details on the new, fast, proxy server can be found at http://www.support.u-net.net/easyone/proxy/

To configure any of the three main Amiga browsers to use it, follow these instructions.

How do I create my own Home Page?

Have a look at the U-Net information on Personal Web Pages
There is also a good Guide to HTML that will help you to create pages that look good on a variety of browsers.

How do I upload it?

FTP to www.<hostname>.u-net.com, replacing <hostname> with your hostname. Give your hostname and login password, don't log in as anonymous. This will put you in your own directory on the server, where to can simply upload the files. Remember that the Unix system on which the WWW server runs is case-sensitive. This means that home.html and Home.html are treated as different files. Your home page must be home.html. More information on this can be found in the U-Net instructions.

How do I use forms on my Home Page?

Look at U-Net's instructions for Forms on Web pages

How do I use a counter on my Home Page?

U-Net now supply hit counters for your home pages. Read the instructions for setting up your own counter.

Can I have a link to a guest book on my Home Page?

Guest books are now available. Read the details of how to set up and use your own, personalised, guest book.

Misc

Can I use the new 56K modem technology with my account?

Both the K56flex and X2 56K modems are now supported. See the U-Net 56K page for full details on how to use these services.

Index

• Where do I go for support?
• Where do I find recent status information?
• How do I use multiple email addresses?
• Why do my mail downloads keep stopping on a particular piece of mail, and what can I do about it?
• What are the latest versions of the software?
• How do I find out more about using Thor?
• My Thor database is taking up more and more disk space
• How do I use Miami instead of AmiTCP?
• How do I use U-Net's new proxy server with my Amiga browser?
• How do I create my own Home Page?
• How do I upload it?
• How do I use forms on my Home Page?
• How do I use a counter on my Home Page?
• Can I have a link to a guest book on my Home Page?
• Can I use the new 56K modem technology with my account?